Shipping & Returns Policy
SHIPPING POLICY
| Shipping | Delivery Time | Cost |
| Standard | 5-7 business days | $4.99 |
| 3 Day Priority | 3 business days | $9.99 |
RETURNS & EXCHANGES
At Cheri Minel, we understand the importance of being satisfied with your purchase. We want to ensure your experience with our shop is a pleasant one. We have a 15-day returns/exchange policy, meaning you have 15 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return/exchange, you can contact us at returns@cheriminel.com. If your return is accepted, we’ll send you an RMA(Return Merchandise Authorization)# as well as further instructions on how and where to send your package. Items sent back to us without an RMA# and approval will not be accepted.
- Return shipping must be paid by the customer for all undamaged items.
- All Shipping Costs are non-refundable. In the event that the order is damaged, we will cover the costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges/Store Credit
The fastest way to complete an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new items using store credit.
The fastest way to complete an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new items using store credit.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.